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COVID-19 Update


 

We are still here for you! - COVID-19 Update


We hope this letter finds you and your family safe and in good health. Our community has been through a lot over the last few months due to COVID-19, and all of us are looking forward to resuming our normal routines. We are happy that we have been able to serve most of you virtually (and a few in person for emergencies) in the past 6 weeks and will continue to do so until we open. As we prepare to reopen our office, we want to provide you with an update.

Our office has and always will follow recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We are vigilantly following the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued so that we can keep you safe. Standard precautions have taught us to always keep infection control as a high priority, and we will continue to do so in the future.

We are planning to re-open our office, within the 1-3 weeks and we will be contacting you to schedule. Another email annoucing opening date will be sent. Anyone who had their appointment postponed since we closed on 03/17/2020 will be contacted by our administrative team. On your next appointment to help protect patients and staff you will notice the following changes and additional safety protocols:

We request patients answer a screening questionnaire prior to (we will contact you the day before) and upon arrival.

Appointments may be rescheduled if risk of patient transmission of illness is determined.

Check in will have to be done via email prior to the appointment. You will be asked to update medical history forms, provide insurance information, sign treatment plans and consent forms via email prior to the appointment.

We politely ask that you wait in your car upon arrival and text us so that we can notify you when it is clear to come in.

Please wear a mask or any face covering to your appointment.

We ask that anyone accompanying you to your appointment wait in the car or outside unless you need assistance getting into the building and to our office, then they can bring you to our office entrance.

Our door will be closed to avoid walk-ins, so when we clear you to come in please text/call when you are outside our door and one of our assistants will greet you, take your temperature and take you directly to the treatment room where you will wash your hands.

Upon being seated in the patients rooms we will ask that you perform a 45 second mouth rinse with a hydrogen peroxide anti-microbial oral rinse.

Appointments will be managed to allow for social distancing between patients.

We will have no seating in our reception area to promote social distancing measures.

There will never be an instance when we have more than 10 people in the office at any given time.

We will have aerosol control through medical grade HEPA Air Filtration/Ventilation throughout our office. We apologize in advance for the extra noise, but research has shown that the process performed by this equipment extracts aerosols and creates cleaner surrounding air.

Payments will be done online via a secure link, receipts and walk out statements will be paperless and provided through email.

Increased Higher level of Personal Protective Equipment (PPE) will be worn by our staff along with increased disinfecting of our reception area, sneeze guards and masks for our front desk, extra suctions, as well as a temperature check of our staff members daily.

Thank you for your patience and flexibility as we all work towards implementing new safety measures when you return to our office. We promise to keep you updated through this dynamic situation and we are happy to answer any questions you may have regarding the steps we are taking to keep you and every patient safe in our practice.

In the mean time please call us right away if you have a dental emergency or need immediate care.

What Is a Dental Emergency?

  • Bleeding that doesn’t stop
  • Painful swelling in or around your mouth
  • Pain in a tooth, teeth or jaw bone
  • Gum infection with pain or swelling

We value your trust and loyalty and look forward to welcoming back our patients. We cant wait to be back serving you.

Your K Street Dental Family

 

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